If you are not seeing any sales for a Facebook Ad, which you believe should have sales attributed to it, please follow the checklist below to troubleshoot what might be wrong.

  1. Verify The Correct Facebook Account Is Authorized
  2. Verify Wicked Reports Has Your Infusionsoft Order Data
    1. Infusionsoft
    2. Ontraport
    3. Stripe
    4. Using the Wicked API
  3. If you add orders to your CRM via an API or 3rd Party Tool
  4. Verify tracking on Facebook Ads
  5. Verify Facebook Ad Landing Page has Wicked Tracking Code
  6. Verify the Checkout Page / Order Form has Wicked Tracking Code